Our customers depend not only on our software, but on our excellent customer support.
AIM Maintenance Support
Our customer support meets the typical needs of the overwhelming number of customers that AIM services. Offered from 8AM – 6PM Monday through Thursday and from 8AM – 5PM on Fridays customers can reach our support staff via phone or email.
In addition, special maintenance or support events can cover extended needs such as physical inventory, special plant relocation or other unusual events on a planned and scheduled basis.
Extended Hours Support
Occasionally our customers need support on an after-hours basis. Depending on the normal plant schedule of our customers, this after-hours support is scheduled on an as needed basis or can be constructed for special 24×7 support needs. Extended Duty Support Plans are provided and priced on a case by case basis, and consider your plant’s location(s), yearly calendar, shift schedules, volume of transactions, the number of resources with access to and input into the software, and other variables that produce a “best fit” for the Extended Duty Support plan for your organization.
Epicor Maintenance – Global Support
Epicor Support is a worldwide operation with over 350 people in 14 support centers located around the world. Those with Epicor ERP can contract additional maintenance and support plans that provide the best possible technical and application support available today through personnel who are experts in our applications, technology, and industry; utilizing advanced support tools and technology.
Epicor customers also have access to the Epicor online customer support center, EpicWeb. EpicWeb provides 24×7 access to information, resources, and services including customer account information, our online Knowledge Base, product documentation and downloads, online forums and communities, and other helpful information.
Over the past seven years, our company has been working with AIM Vision. The software has provided us with a great solution for Repetitive Manufacturing and is very strong in providing a solid solution for EDI, Inventory Control, Production Posting, Purchasing, Shipping and Receiving. On the Accounting side the software talks seamlessly with Microsoft Dynamics GP. Overall, we have been happy with the Support from AIM and the overall software. Great Group of people and they are based out of Michigan. Prior to AIM Vision, we used another ERP package for over 7-years and walked away from it; then moved over to AIM Vision.
Accurate Gauge & Mfg., Inc., Manufacturing Engineer
I like the system's versatility because you can use it just to translate the EDI protocols or to ship all your finished goods and labeling system using Kanban systems; it will ensure the correct performance of your shipping process.
Manufacturas Estampadas. S.A. de C.V. (Manesa)
Before AIM we didn't really have inventory control, we were guessing at everything. Now with AIM Vision we have better inventory control, we know what we have, where it is, what warehouse it is in; I'd have to say it's about 97% accurate.
AIM has helped us because EDI, ASN and Bar Codes are seamlessly integrated into the software so we never have to have a special person handling it.
AIM Vision has been an excellent vehicle to streamline and our shipping processes and improve our efficiencies to shipping product and supporting our customers. So much so, that General Motors has recognized us as a Supplier of the Year recipient. We feel that the AIM Vision system has been instrumental in improving all facets of our business.
LTC Roll & Engineering
After implementing AIM we were able to reduce our required staff from 7 to 3 full-time supervisor employees for our 80 person production facility.
AFC Stamping & Production Inc.