AIM provides two types of maintenance support plans, Standard Support and Extended Duty Support. Both plans cover the AIM Vision suite of products.
Standard Maintenance meets the typical needs of the overwhelming number of customers that AIM services. This maintenance is offered from 8:00am to 6:00pm Monday through Thursday, and from 8:00am to 5:00pm on Fridays. In addition, special maintenance or support events can cover extended needs such as physical inventory, special plant relocation or other unusual events on a planned and scheduled basis.
Extended Duty Support
Occasionally our customers need support on an after-hours basis. Depending on the normal plant schedule of our customers, this after-hours support can be provided on an as needed basis or can be constructed for special 24×7 support needs. Extended Duty Support Plans are provided and priced on a case by case basis, and consider your plant’s location(s), yearly calendar, shift schedules, volume of transactions, the number of resources with access to and input into the AIM Vision software, and other variables that produce a “best fit” for the Extended Duty Support plan for your organization.