We offer you convenience and a staff of dedicated professionals who are ready to help you with your implementation, training and support needs.
Each customer is assigned an Account Manager to act as the focal point for communications between all parties and who will lead the project implementation.
Account Managers will coordinate the efforts of programmers, analysts, and service personnel to provide the type of full-service response your installation requires.
Your AIM Account Manager, together with your staff, will create a plan for all system implementations. This will be used to manage the implementation and will be updated periodically based on milestone accomplishment and plan changes.
Customer Relations Manager
Our customer base is serviced by a customer relations manager. Our CRM will coordinate our User Group Meetings, communicate announcements to our base, and meet with clients on a regular basis as part of our Refresh Program to ensure clients are utilizing the software to the fullest.
AIM provides two types of maintenance support plans, Standard Support and Extended Service Support. Both plans cover the AIM Vision suite of products. In addition to these formal plans, AIM provides first line support on our partner’s software, such as Microsoft Dynamics® GP and Cebos’ MQ1 Quality Management applications. Whether your organization needs normal, Standard Support or Extended Service Support, AIM will work with you to select the right mix of Support Maintenance to fit your business needs.
Our proven implementation methods ensure a successful software solution experience from the initial kick off through future upgrades supporting every phase of the software life cycle. A strong team approach where all parties own the process will ensure a successful implementation process.
Training and education can have an important impact on your organization by providing your workforce with the knowledge and skills needed to effectively use the software solutions available. It can increase proficiency in your organization as well. Training can be customized to your business needs and handled onsite or web based.
AIM Vision Solution Assessments are a review process to ensure you are getting the most out of the AIM Vision software solution. Together, we analyze current user processes to identify target areas of improvement and specific areas for retraining.
AIM has an active User Group that participates in a full range of activities. The activities assist our customers not only in their use of our application products, but also provide a forum to keep everyone abreast of the evolving changes in the way a repetitive manufacturer competes in the global marketplace today. We host quarterly User Group Meetings at our corporate offices in Fraser, Michigan.